About Client Direct Connect

Our Qualities

​Outsourcing some areas of your business is an option that most companies do today. To become successful in your industry, you can’t be in all places at once. Your company will eventually pay the price if you try to handle everything. Entrusting CLIENT DIRECT CONNECT (CDC) with the responsibility to handle your telemarketing services will help you to focus on your daily operations of your company. A good call center should be able to take care of the tasks that you personally don’t have time for. It should also provide you with maximum assistance, especially in dealing with your valued customers.

​Excellent Service

​A good call center always aims to deliver excellent service; it provides excellent service on behalf of your business to build a respectable image for your company. Nothing can create more value for your business than excellent service! If you provide bad service, your business can suffer in no time. We have high standard of training and a dedication to quality and attention to detail. 

​Success Metrics

​Our call center will meet your company’s expectations and success metrics and will make sure that our objective is aligned with yours. CDC truly cares about your business, therefore, your success is tied up with ours.

​Integration Between Systems

​As a business, you always want to expand your reach when it comes to your target audience. Part of your productivity plan includes keeping your existing customers loyal and attracting new prospects to patronize your product and/or service. As a call center, CDC can help you increase the number of leads that come into your pipeline.

​Establishing Strong Ties

​CDC, will deliver our promises in a timely manner. However, each campaign is different from one another; some campaigns are more challenging than others and need a different approach. Establishing a strong relationship with your outsourcer is paramount because it is one way to ensure that you will always get the service that you pay good money for.

​Our agents are your ‘front row soldiers’. They handle your customers’ calls and help solve your customers’ issues; through proper call handling conducted by our agents, your customers remain satisfied with your service.